Terms & Conditions

Terms & Conditions

Welcome to Velvet and Gems Boutique !
By accessing and using this website, you agree to comply with the following terms and conditions. Please read them carefully before making a purchase.

  1. General Information

1.1 These terms and conditions govern your use of Velvet and Gems Boutique and any purchases made through the website.
1.2 The terms "we," "us," and "our" refer to Velvet and Gems Boutique, while "you" refers to the customer or user of the website.
1.3 We reserve the right to update, modify, or change these terms at any time without prior notice. The latest version will always be posted on this page.

  1. Product Information

2.1 All jewelry items sold are artificial and made with high-quality materials.
2.2 We strive to display accurate colors and descriptions of our products. However, colors may vary slightly due to differences in screen settings.
2.3 Prices are subject to change without notice.

  1. Orders and Payments

3.1 All orders are subject to availability and confirmation of the order price.
3.2 We accept payments through secure payment gateways. Payment must be received in full before your order is processed.
3.3 In case of any issues with your payment, we will contact you directly to resolve the matter.

  1. Shipping & Delivery

4.1 We ship orders within 24 to 48 Hours of receiving payment. Delivery times may vary depending on your location.
4.2 Shipping fees and times will be displayed during the checkout process.
4.3 We are not responsible for delays or issues caused by third-party shipping companies.
4.4 Once the item is shipped, we will provide tracking information. Please ensure the correct shipping address is provided.

  1. Returns & Exchanges

5.1 Due to hygiene reasons, we do not accept returns or exchanges on earrings or jewellery that has been worn.
5.2 If your item arrives damaged or defective, you must contact us within [Time Frame] of delivery to arrange a replacement or refund.
5.3 To be eligible for a return, the item must be unused and in its original packaging.

  1. Intellectual Property

6.1 All content on this website, including product images, designs, logos, and descriptions, is the intellectual property of Velvet and Gems Boutique.
6.2 You may not use, copy, or distribute any content without our explicit permission.

  1. Privacy Policy

7.1 We respect your privacy and are committed to protecting your personal information. For more details, please refer to our Privacy Policy.

  1. Limitation of Liability

8.1 We are not responsible for any indirect, incidental, or consequential damages arising from the use of our products or website.
8.2 Our maximum liability for any claim shall not exceed the amount paid for the product in question.

  1. Governing Law

9.1 These terms and conditions are governed by and construed in accordance with the laws of India, Maharashtra.
9.2 Any disputes relating to these terms shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

  1. Contact Information

If you have any questions or concerns regarding these Terms & Conditions, please contact us at:
Email: velvetandgemsboutique@gmail.com
Phone: 9833414091
Address: House no.398, Unnat Nagar, Prem Nagar, Near Galaxy Royale, Goregaon west, Mumbai, Maharashtra, PIN: 400104