Refund & Cancellation Policy

Return Policy

At Velvet and Gems Boutique customer satisfaction is our top priority! If you’re not completely happy with your purchase, we’re here to help.

Order Cancellation Policy

If you would like to cancel your order before the product(s) have been shipped, please send an email to velvetandgemsboutique@gmail.com with your order number and order date within 12 hours of placing your order. We will appreciate if you share with us, your reasons for the cancellation.

On receipt of the email, we shall cancel the order and initiate the refund for the Products within 7 (Seven) business days from the receipt of the cancellation request from you. The amount shall be refunded to you through the same mode of payment used by you for the purchase.

Orders cannot be cancelled once the Product has been shipped.

Returns / Exchange

All sales are final, except in the case of any defects. For any defects, we offer easy replacements. In case, you receive a damaged product, please contact us within 1 day of receipt. Email us a few photographs with the order number and a scanned copy of the invoice to velvetandgemsboutique@gmail.com. We provide an exchange with same product. We do not offer refunds.

Returns

  • Eligibility: You can initiate a return within 24 hours of receiving your item.
  • Notification: Please notify us within 24 hours of delivery if you wish to return an item. You can do this by emailing velvetandgemsboutique@gmail.com or messaging us on our Instagram – velvetandgemsboutique or WhatsApp – 7666602389.

Return Process

  1. Contact Us: Let us know your intent to return the item, along with your order number and reason for the return.
  2. Return Shipping: You will be responsible for the return shipping costs, unless the item is defective or incorrect.
  3. Condition: Items must be returned in their original condition, unused, and with all tags and packaging intact.

Refunds

Once we receive and inspect your returned item, we will process your refund to the original payment method within 5-7 business days.

Thank you for supporting my small business! If you have any questions, feel free to reach out.