Privacy

Privacy Policy

Effective Date: 28.09.2024

At Velvet and Gems Boutique, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

1.1 Personal Information
when you purchase from Velvet and Gems Boutique, create an account, or sign up for our newsletter, we collect the following personal information:

  • Name
  • Email Address
  • Shipping/Billing Address
  • Phone Number
  • Payment Information (processed securely by third-party payment gateways)

1.2 Non-Personal Information
we may also collect non-personal information automatically when you visit our website, such as:

  • Browser type
  • Device information
  • IP address
  • Pages viewed
  • Time spent on the site

2. How We Use Your Information

2.1 To Process Orders
We use your personal information to process and deliver your orders, communicate with you about your purchase, and handle returns or customer service inquiries.

2.2 Marketing & Communication
With your consent, we may send you promotional emails, newsletters, or special offers related to our products. You can opt-out of these communications at any time by following the unsubscribe instructions in the email.

2.3 Improving Our Website
Non-personal information helps us analyse trends, improve our website, and enhance user experience.

3. Cookies

3.1 What Are Cookies?
Cookies are small text files stored on your device that help us recognize you and remember your preferences when you return to our site.

3.2 How We Use Cookies

  • To remember your login details
  • To keep track of your shopping cart
  • To analyse site usage and performance

You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to use certain features on our website.

4. Third-Party Services

4.1 Payment Processing
we use third-party payment processors like [e.g., PayPal, Stripe] to handle payments securely. Your payment information is encrypted and handled directly by these services. We do not store or have access to your full credit card information.

4.2 Analytics
we use tools like Google Analytics to collect non-personal data about your interactions with our website. This helps us understand site performance and user behaviour.

4.3 Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies separately.

5. Data Security

5.1 How We Protect Your Information
we take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses secure HTTPS protocols, and any sensitive data (like payment details) is encrypted.

5.2 Retention of Information
we retain your personal information for as long as necessary to provide services to you, comply with legal obligations, resolve disputes, and enforce our policies.

6. Your Rights

6.1 Access & Correction
You have the right to access, update, or correct your personal information. You can do this by logging into your account or contacting us directly.

6.2 Data Deletion
You may request the deletion of your personal information by contacting us. Please note that we may retain certain information as required by law or for legitimate business purposes.

6.3 Opt-Out of marketing
You can unsubscribe from our marketing emails at any time by clicking the "Unsubscribe" link in the footer of any promotional email.

7. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal data from a child without proper consent, we will take immediate steps to delete that information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." We encourage you to review this page periodically to stay informed about how we protect your information.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: velvetandgemsboutique@gmail.com
Phone: 9833414091
Address: House no.398, Unnat Nagar, Prem Nagar, Near Galaxy Royale, Goregaon west, Mumbai, Maharashtra, PIN: 400104